Usage and Account Management

Account management and usage information can be found by clicking on your name on the top right corner of the Hexiosec Transfer screen.

Under Account Management, you can reset your password, manage your two factor authentication and log out of all sessions.

Managing users with SSO (Enterprise tier)

When SSO is enabled on your tenant, you can add users by sending them the link to the Transfer tenant. They will then be automatically added to your tenant. Note, if you use a group (for example a Microsoft 365 security group) to limit who can access the application, they will also need to be added to that group.

If a user leaves your organisation and their SSO is disabled, they will automatically lose access to Transfer. If you would like them removed from the user list, or you need someone removed because they no longer need access, then please contact us at [email protected].

Managing users without SSO (Enterprise tier)

You can add new users by providing them the link to your tenant, when they login a new account will be created. If you would like someone removed because they no longer need access, then please contact us at [email protected].

Changing Payment Details (Stripe customers)

If you need to change your payment details, you can do this when logged into Hexiosec Transfer. Just go to 'My Account' via your email address at the top right corner and from there, you can access the Billing Portal. To amend your payment method, click on the edit sign next to the current card in use.

Amending your marketing preferences

Please contact us at [email protected] if you would like to change any marketing prefernces.